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- PRODUCT & FRAGRANCE CARE
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Frequently Asked Questions
Store in a cool, dry place away from direct sunlight and heat.
This protects the raw ingredients and preserves the fragrance's character and longevity.
This protects the raw ingredients and preserves the fragrance's character and longevity.
Spray directly onto pulse points: wrists, neck and the creases of elbows.
Do not rub the fragrance into the skin, as it can alter the scent’s development.
Do not rub the fragrance into the skin, as it can alter the scent’s development.
We work exclusively with master perfumers who create without constraints. No shortcuts, no compromises. Our signature is modern French perfumery built on the world’s most exceptional naturals, especially our responsibly sourced oud.
Our creations are composed in Paris and produced in Grasse using the highest standards of French fine fragrance manufacturing.
Yes. We believe scent has no gender. Wear what moves you.
Always. We do not test on animals and require the same commitment from all partners in our supply chain.
Dispatch times vary by region:
• UK: 2–5 working days
• Europe: 2–5 working days
• USA: 2–5 working days
• Rest of World: 7–21 working days
Please note delivery timelines may vary during peak seasons.
• UK: 2–5 working days
• Europe: 2–5 working days
• USA: 2–5 working days
• Rest of World: 7–21 working days
Please note delivery timelines may vary during peak seasons.
We ship to most global locations, excluding Russia, India, Pakistan, China and South America.
Delivery eligibility is confirmed when you enter your address at checkout.
Delivery eligibility is confirmed when you enter your address at checkout.
Shipping costs depend on your location and order value:
• UK: Free delivery on all orders
• Europe: Free delivery over €140; €36 charge below
• USA: Free delivery over $165; $42 charge below
• Rest of World: Free delivery over $165; $42 charge below
(Some regions may have higher thresholds, shown at checkout)
Our three-hub delivery model means duties and taxes are typically not incurred for UK, European and US customers.
• UK: Free delivery on all orders
• Europe: Free delivery over €140; €36 charge below
• USA: Free delivery over $165; $42 charge below
• Rest of World: Free delivery over $165; $42 charge below
(Some regions may have higher thresholds, shown at checkout)
Our three-hub delivery model means duties and taxes are typically not incurred for UK, European and US customers.
Due to regulations around transporting fragrances, we partner with specialised couriers such as DHL, FedEx, and UPS to ensure safe delivery.
Each fragrance is securely protected in luxury packaging. We do poly-wrap our products
Yes. Once dispatched, you will receive a tracking link to follow your order’s progress.
If your parcel has not arrived within the expected timeframe, our concierge team will contact the courier and resolve this for you.
Inspect your delivery on arrival. If you believe your product is faulty or incorrect, contact our customer care team right away and we will be happy to help.
Returns are accepted for unopened and unused products in original condition within 14 days of delivery. For hygiene and safety reasons, opened fragrances cannot be returned unless damaged or faulty. Return shipping fees apply based on location and will be confirmed by our team.
Unfortunately, no. Once a fragrance has been opened or sprayed, it cannot be returned or exchanged, except in the rare case of a defect.
Contact our customer care team with your order number. We will issue a returns label and guide you through the process step by step.
Timing is handled case-by-case once items have been assessed by our team.
Yes. International returns are accepted following the same policy. Return shipping fees apply based on location and will be confirmed by our team.
We recommend starting with a Discovery Set or visiting one of our global retail partners including Harrods, Selfridges, Neiman Marcus, and select boutiques worldwide.